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Les
Rodriguez is
currently the Director of Program Management, Technical
Communications and Site Manager for Beckman Coulter Inc., at
the Kendall facility in
Miami.
 Les
Rodriguez is the former Director of Quality.
His persistent commitment to quality improvement and
out of the box thinking has resulted in increased
productivity, efficiency and effectiveness for the
organization. He
has been instrumental in instilling increased awareness of
quality and regulatory compliance responsibility at Beckman
Coulter. Beckman
Coulter is a medical device manufacturer and adheres to
strict federal and international regulatory requirements.
Failure to comply with quality and regulatory
requirements can have devastating impact on the
organization’s credibility and profitability.
Les
has worked in Quality and Operations related function for
over 23 years. Following
are some of his achievements with emphasis on his activities
in 2005.
Significant
contribution to organizational improvement and success
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Designed
and implemented a quality/financial review process
called the Gate Review process for assessment of product
development projects.
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Designed
a Six Sigma based methodology to address and manage
current business projects.
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Launched
the organization’s first Six Sigma project.
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Launched
the organization’s first Design For Six Sigma project.
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Sponsor
of eight Six Sigma teams.
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Developed
an abbreviated development process, compliant with FDA
requirements, for less invasive development projects.
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Co-developed
site disaster recovery plan for effective preparation
and response to potentially damaging weather systems.
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Concluded
a three year Six Sigma project to re-engineer the
company’s customer complaint handling systems with the
following accomplishments;
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97%
reduction in the number of overdue customer complaint
investigations. |
·
The implementation of a risk-based assessment
of incoming complaints.
100% of incoming complaints are now systematically
evaluated.
·
The improvement of the evaluation process has
resulted in a 70% reduction in the number of customer
complaints assigned for investigation.
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A cost reduction/avoidance of more than
$9,000,000 annually.
·
Implementation of interactive decision-trees
in the
Call
Center
for the diagnosing and ‘typing’ of incoming calls and
escalation to customer complaints.
·
Implementation of a statistical validated
tracking and trending process with defined trigger levels
for each symptom code and each product line.
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Adoption and procedurization of key Six Sigma
improvement tools for use in other applications.
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Validation of new customer complaint
management process.
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Adoption
of new customer complaint management process by all
dependencies world-wide.
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Concluded
a two year Six Sigma project to re-engineer the
company’s stop shipment process. |
Procedures,
measures, or techniques implemented for the improvement of
quality
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Les
is a member of an improvement team chartered with
enhancing the product development processes utilizing
six sigma techniques.
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Les
has instituted improvement and quality accountability
within the project management culture.
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Les
spearheaded a Six Sigma team to evaluate and improve our
verification and validation processes within the
development center to ensure defects are captured before
the products are commercialized.
His involvement has resulted in a comprehensive
V&V methodology.
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Les
spearheaded a Six Sigma team to evaluate failure in the
field of power supplies.
Design modifications were adopted resulting in
$100,000 annual cost savings and cost avoidance of $3.3
million dollars world-wide.
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Les
is leading a Six Sigma team to improve the productivity
and efficiency of a reagent manufacturing product line.
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During
2005, Les re-defined the role of Program Management to
strengthening regulatory compliance.
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Volunteer
/ community activities
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Volunteered
at local hospital counseling bereaved families.
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Volunteered
at the penal system to assist the incarcerated
population transition to outside community.
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Volunteered
with mental health organization and drug rehabilitation
criminal offenders.
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He
routinely provides seminars to the community on numerous
topics related to the mental health profession.
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He
routinely organizes speaking and singing engagements for
youth and elderly.
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Articles,
publications, presentations relative to improvement of
quality
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Contributed
to a paper published by AdvaMed titled “Points to
consider when preparing for an FDA inspection under the
QSIT Corrective and Preventive actions subsystem”.
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Co-authored
a technical article published in the Clinical Chemistry
and Laboratory Medicine titled “Linearity evaluation
of analytical methods that count particles”.
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Co-authored
a technical article published in the Quality Assurance
Journal titled “Establishing tolerance levels for
customer complaints”. |
Additional
achievements
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Les
possesses three Masters degrees and two Bachelor’s
Degrees in a number of fields;
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BS
– Accounting & Business Management (1987),
Interamerican
University
of
Puerto Rico
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MBA
– (1989) – Southern
New Hampshire
University
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BS
– Psychology (1994) –
Columbia
College
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MS
– Clinical Mental Health (1998) –
Mississippi
State
University
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MS
– Industrial Engineering (2004) –
Florida
International
University
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Six
Sigma Black Belt – ASQ
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Nominated
finalist for 1990 Industrial Excellence Award for
Quality Improvement issued by Puerto Rico 2000
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Served
three year appointment to the Board of Directors for the
International Accreditation Registry (IAR), a Quality
System accreditation organization – 2002.
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Received
President’s Game Ball Award (award issued by the
President of Beckman Coulter) for quality improvement
efforts and commitment – 2003.
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Senior
Member – ASQ.
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Nationally
Certified Counselor (NCC).
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| An
accomplished neo-operatic singer with a released CD
titled DAL MIO CUORE
http://www.lesrodriguez.com
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